Support · 05
Contact & Support
Email support is the only way to reach us. We read every message and respond as quickly as we can.
Primary Support Email
Support Categories
- Account access
- Hearts balance
- Pack opening issue
- Missing card
- Duplicate charge
- Technical bug
- Content / reporting issue
- General question
What to Include
When contacting support, include your account email, the approximate time of the issue, the pack type or transaction reference if relevant, and screenshots if available. This helps us resolve your request faster.
No Phone Support
We do not provide phone support. All support is handled by email so we have a clear record of the issue and the resolution.
Effective May 22, 2026