Help · 07
Frequently Asked Questions
Quick answers about Hearts, packs, the wheel, and your collection.
What are Hearts?
Hearts are platform credits used only within Happy Hearts Cards to open digital card packs. They are not money. Read more on the Hearts page.
Can I refund Hearts?
No. All Hearts purchases are final except where required by law. See the Final Sale Policy.
Can I cash out Hearts or cards?
No. Hearts, cards, packs, and wheel outcomes have no cash value and cannot be cashed out, withdrawn, or exchanged for money.
Are packs randomized?
Yes. Pack contents are randomized. Card rarity and availability may vary.
Where do my cards go after opening a pack?
Cards are delivered to your account collection as soon as the pack is opened.
What happens if I lose a card in the wheel?
If the wheel keeps your card, it is removed from your active collection and is not recirculated for now.
How do I contact support?
Email support@happyheartscards.com. See the Contact page for what to include.
Is Happy Hearts Cards 18+?
Yes. The Service is intended for users 18 years or older, or the age of majority in your jurisdiction, whichever is higher. See the 18+ Notice.
Effective May 22, 2026